GCP MANAGED SERVICES

SEARCHING ON GOOGLE FOR CLOUD MANAGED SERVICES FOR YOUR ENTERPRISE?

THE ANSWER IS GOOGLE. GOOGLE CLOUD PLATFORM.

Our Enterprise Grade Zero Friction Managed services help augment heterogeneous and complexities technology environments through optimized delivery model, supported by robust processes such as ITIL, ITSM, CoBIT, our proprietary service delivery processes backed by SLAs

With the power of Google and deep cloud expertise of Cloud4C, we will manage the entire cloud platform while your enterprise can focus on accelerating its business in the digital transformation arena. Built with world-class solutions and compliances, experience a seamless migration to the legacy infrastructure on the Google Cloud Platform.

Cloud4C Key Differentiators

OWNERSHIP OF CUSTOMER EXPERIENCE AND BUSINESS INTERRUPTION

SINGLE APPLICATION SLA

Cloud4C is Reg-Tech company with security SLA around Audit and compliances globally such IRAP, FedRAMP, also offering a single SLA 99.99% at application layer.

PROCESS INTEGRATION WITH PEOPLE,
TECHNOLOGY & TOOLS

Our home-grown capabilities around AI automate rendition with customized processes of SSRA, REDag, Delay, SIP, VESDA over and above ITIL catering to the challenging needs of true DevSecOps environment supported by 24X365 pan worldwide services

SSRA(Special situation Rapid Action) - Ensure deviations from the given services are addressed in less than 24 hours there by improving customer satisfaction

VESDA (Very Early Service Disruption Alert) – Proactive alert mechanism to minimize incidents

Redfiag & Delay – Technical and Process resolution

SIP& SIT – Service Improvement Program and Solution implementation team - to identify, anlayse, govern and execute with resolutions for issues leading to total incident reduction

 
VESDA
Delay
Red Flag
SIT
SIP
SSRA

TOOLS AND TECHNOLOGIES

In-depth research on monitoring tools and Alerts

Stringent OLAs to deliver better customer experience consistently

Open Source technologies, Ported to hyper scale platforms

Customized SLAs and Workflows based on Enterprise needs

Tools developed by in-house automation team

MYSHIFT

Myshift Portal offers a comprehensive solution and service portfolio through its own software product, Simplify management and maximizes value to the business by consolidating all core IT processes including incident, problem, and knowledge management.

  • Incident Management
  • Operational and TAT Reports
  • Integration with CSP Reports
CSP PORTAL

Cloud4C CSP (Customer Support Portal) – Customer Support Portal contain customer related infrastructure view, operations, monitoring and support of services. Dashboard contains – Devices Assigned to the Customer, Support Tickets summary, Customer User Management, Reports

CMDB

Configuration Management Database portal is a repository that acts as a data ware house for IT installations. All the hardware utilized for order implementation is recorded in this CMDB application. Complete Asset management is recorded in this application.

Monitoring

Inbuilt Monitoring with the Zabbix tool.

  • Website Monitoring

    Tracking the processes, traffic, availability and resource utilization of cloud-hosted websites.

  • Virtual Servers/Instances Monitoring

    Monitoring the virtualization infrastructure and individual virtual machines

  • Database/RDS Monitoring

    Monitoring processes, queries, availability, and consumption of cloud database resources.

  • Virtual Network Monitoring

    Monitoring virtual network resources, devices, connections, and performance

  • Storage Monitoring

    Monitoring storage resources and their processes provisioned to virtual machines, services, databases, and applications

  • GCP-STACK DRIVER
Bundled ServicesOutcome based -Efficiency

Cloud4C harvests the cloud native technology for right sizing of your requirements leading to a Lower TCO and greater efficiencies by Porting of community reference frameworks

Shared services

Robust framework matured by serving 60+ fortune 500 enterprises to cater for your needs.

SCALABLE AND AGILE.
JUST LIKE YOUR ENTERPRISE.

Our framework is built on globally acceptable norms, and we work on any changes to compliances so that enterprises needn’t exert this burden on their IT workforce.

Services coupled with consultative approach & optimisation theory to bring efficiency in the overall customer IT eco-system

Zero Friction based service framework engaging all stakeholders & partner eco-system, rounding off rough edges & controlling the slippages

ZService engineering and R&D team focusing on latest developments & product enhancements to ensure full value from their investments

  • Skilled and Certifed Subject Matter Experts (SME)
  • 18 Centers of Excellence (CoE)
  • Dual Escalation Matrix
  • Customized SLAs
  • Dedicated SPOC for Service Delivery

How does it work

Our infrastructure - Built to perform.

Our managed services - Created to outperform.

Our managed services are built on the ITIL Framework with state-of-the-art dual-NOC for 24x7 Support and a single SLA for response and resolution. This ensures quicker response times, transparency and better governance. We innovate the IT architecture with processes like setting up a Special Situation Rapid Action team, Redfag & SIP in case of an emergency. If need be, we rearchitect these processes to make them future-proof.

Our managed services are built on the ITIL Framework with state-of-the-art dual-NOC for 24x7 Support and a single SLA for response and resolution. This ensures quicker response times, transparency and better governance. We innovate the IT architecture with processes like setting up a Special Situation Rapid Action team, Redfag & SIP in case of an emergency. If need be, we rearchitect these processes to make them future-proof.

Cloud4C experts are adept in handling incidents, problem, change management, and service request fulflment 24X7.

AI and RPA based process to offer better uptime and quick remediation for better business functionalities and adherence with compliances

Our Incident Management Process ensures that incidents are detected, recorded and treated.

This process includes the use of technology to provide self-service facilities to enterprises. It provides them with fexible and convenient interfaces to the support function, which reduces workloads and workforce.

Our Problem Management Operations centre is responsible for managing the lifecycle of all the Infra & security problems. This includes identifcation, investigation, documentation and eventual removal. It seeks to minimize the adverse impact of incidents and problems related to security that are caused by underlying errors within the IT Infrastructure. This proactive approach prevents recurrence of security incidents related to these errors.

MANAGE THE CLOUD WITH CLOUD4C

Managed services portfolio

  • 3rd Party Application Management
  • Continuous Monitoring -24X7x365
  • Increased Reliability and Contro
  • Single SLA at Application along with comprehensive Security & Compliance Framework
  • Critical Response Support and Health Check
  • Presence in 25+ countries across 40+ locations - Catering to multi-country requirements of global customers
  • Experts in Industry and Local Country Compliances and Data Residency regulations – GxP, HIPPA, IRAP, PCI DSS, MAS etc
  • Serving 3500+ Enterprises including 60 of the Global Fortune 500