Cloud4C 4Copy Cloud
The World’s Only 4Copy Cloud - with built in High Availability,
Disaster Recovery & Backup

Managed Cloud Support with Proactive Response

Overview:

CtrlS is committed to a 24 /7 COE based support to get end-user problems with a fast, responsive TAT and SLA.

Cloud Managed Support is one aspect of the cloud that is “not virtual”, the other being the actual hardware on which the cloud is hosted. Cloud Managed Support involves real engineers who actually support the end user via a portal infrastructure. This portal provides secure server management, real-time reports on security and resource utilization, multiple contact methods (ticket and chat) and full ticket history, as well as transparent user and billing controls.

There are different managed services plans and suites a user can opt for. These range from single individual support ticket to a bunch of support instances with a finite validity period all the way upto a fully managed service which would include OS management, DB management, VM management, Network Management and general system administration too!

Cloud Managed Support
  • Pricing starts at ₹5000 /ten ticket pack
Important Features:
  • Consultative, certified engineers
  • Incident monitoring and proactive response
  • Support via ticket, phone or chat
  • Multiple bundles of Managed Services
  • 24x7 break/fix support and patch-management.
Expect this level of expertise backed support only from CtrlS the undisputed leader in heterogeneous infrastructure hosting.
Cloud Managed Support Plans & Pricing
Support Metrics Silver Gold Platinum Instance
Break/Fix Tickets Yes Yes Yes Yes
Architecture Support Yes Yes Yes Yes
Consultative tickets No No Yes Yes
Best Practice Guidance No No Yes Yes
Client Side Diagnostic Tools Yes Yes Yes Yes
Response Time 4 Hrs 1 Hrs 30 Min 30 Min
Customer Service - 24x7x365 Yes Yes Yes Yes
Support Forums Yes Yes Yes Yes
Documentation, White Papers, Best Practice Guides Yes Yes Yes Yes
Billing Support Yes Yes Yes Yes
Service Dash Board Yes Yes Yes Yes
Web Incident submission Yes Yes Yes Yes
Access to Technical Support Yes Yes Yes Yes
Phone support (call backs) No Yes Yes Yes
Service delivery management No No No Yes
Primary Case Handling Yes Yes Yes Yes
Escalation Phone Line Yes Yes Yes Yes
Developer Mentoring Yes Yes Yes Yes
Onsite Services No No No Yes
Advisory Support No No Yes Yes
Named Contacts No No No Yes
Management Business Reviews No No No Yes
No of Trouble Tickets 10 50 100 Unlimited
No of Change Request 1 5 10 10
Validity 1 Yr 1 Yr 1 Yr 1 Month
Domain Per account Per account Per account per instance
Prices in INR Free 25000 40000 10000
To choose computing instances, based on memory, storage,
computing or general with reserved or on demand instances using
light, medium or heavy, please click here to see plans and options for cloud hosting.
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