Cloud4C 4Copy Cloud
The World’s Only 4Copy Cloud - with built in High Availability,
Disaster Recovery & Backup

FAQ's - Cloud4C

Difference between Cloud, Real, Enterprises, Private cloud
Cloud services are essentially classified in two distinct forms - Public Cloud and Private Cloud. Cloud offering as a service over the Internet is the Public Cloud Hosting solution. Whereas, a private cloud is the deployment within the Firewall and whose management is taken care by the user enterprise. The location of deployment is the prime differentiating factor between the two. Real and Enterprise Cloud would essentially be segments of Public Cloud offerings.

Suggest me a plan
CtrlS offers quite a few choices to be made from. You can choose between our Cloud VPS, Real Cloud, Enterprise MyCloud & Virtual Datacenter Plans depending on your needs and choice. Please contact our sales team with your requirements for the best solution.

What if a hard-drive fails ?
Cloud is a bank of servers which are all combined together to form a common pool of resources for usage. This would be space, data transfer (bandwidth), memory and processing power. In case of any individual resource failing, your virtual machine (VM) will automatically transferred to a fully functional server within the cloud. This is possible because of the self healing nature of cloud services.

What are the benefits of cloud computing?
There are lots of advantages to using cloud computing (services). One of the major ones is the flexibility that it offers. Cloud computing is often cheaper and less labor-intensive for companies too. There is no need to buy and install expensive software because it's already installed online remotely and you run it from there, not to mention the fact that many cloud computing applications are offered free of charge. A major advantage of using cloud computing for many companies is that because it's online, it offers virtually unlimited storage compared to server and hard drive limits.

Are CtrlS Cloud Servers behind a Firewall?
We have a highly secure environment in which the cloud services function. A firewall is just one of the many security features the cloud has.

How does CtrlS Monitor and Graph Important Server Health Statistics and Alerts?
We have a combination of utilities which include automated scripts, monitoring devices as well as manual checks put in place which keep an eye over all the vital services and resources of the cloud.

How fast a Cloud Server is deployed?
Depending on the choice of the operating system and the add-on features, a cloud is deployed between 20 minutes to 60 minutes.

While placing order I found Sales Account Manager. What is this?
A Sales Account Manager would be your very own personal account manager for all that you would need at CtrlS. They would liaise with you whenever you wish to as the single point of contact for CtrlS. Some of the things they can help you with is expediting support issues when needed, changes in account and other such requests.

Have more questions?
Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.

I want to scale my plan, what do I need to do?
For our Cloud VPS, you may contact the account manager for assistance. For real cloud, you may do this from within your control panel itself, pay the invoice and have the resources scaled immediately. You are welcome to reach your account managers anytime you wish to.

How do I transfer my hosting services from my existing service provider to you?
You would first have to sign up for our services. Once the invoice is paid, your virtual machine will be provisioned. You may then login to your virtual machine and restore the back-up from your previous server.

What are the backup management tools that you provide?
A cron job can be setup on linux virtual machines and a scheduled task can be setup on windows virtual machines for backups to be taken. These backup files will be stored within the VM's. CtrlS also has a separate product offering called Online Data Assurance which gives you an agent based back-up facility. Please see Backup & Storage Plans for details or contact our Sales Team for more details.

Do you support streaming video?
As a concept, streaming can and is supported on cloud. However, this completely depends on the size of each video / multimedia file which is going to be streamed, the number of concurrent visitors and the resources available on the virtual machine.

How many mails I can send in an hour?
Currently, on our cloud services, we allow 500 mails to be sent in a day. There is no hourly limitation. We have counting systems which check the outbound mail activity and automatically stops sending once the limit is reached for the day.

Do you offer a money-back guarantee?
We offer a 30 day money back guarantee. This guarantee is only for the virtual machine. For details please go through our Billing Guidelines Page.

How do I submit a ticket?
You can email CtrlS Support directly from your email address. You shall get an auto response back with a service request (SR) number

Do you offer managed VPS and Dedicated Servers?
Please visit our VPS Page and our Dedicated Servers Page.You may contact your account manager or email Sales Team for further details.

Have more questions?
Our support team is available 24/7 and usually responds in well under an hour. Send a mail to our Support Team.

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