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Centre of Excellence

Certified processes and experienced engineers ensure our customer satisfaction.

 
Centre of Excellence

Cloud4C's fast growth can be attributed to the people who make service excellence and processes possible. Our certified engineers are extensively experienced in their fields with a thorough belief in complete ownership. Our processes are COBIT and ITIL certified and we have further improved the processes in a number of ways to ensure that our customers get the best possible services. We use the Lean Six Sigma principles to limit waste. We follow a data driven analysis system, automated ticketing system, and an escalation driven matrix that helps us ensure that our customers are served well, and on time. Our detailed and streamlined process enables us to provide an SLA backed service.

Our process improvements have ensured fewer reoccurring incidents of the customers by implementing a permanent resolution and deliver industry best practices. Our teams proactively adapt to the latest technologies. Our special situation rapid action (SSRA) team ensures customers’ architecture to latest technology, and ensures efficiency. Our incident attack specialist (IAS) works towards reducing business impact of incidents, analyzing the root cause and finding permanent solutions.

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The structure of our 17 COEs is designed around the following principles:

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DEPENDABILITY

Our proven processes along with our specialist experienced certified engineers is the cornerstone of our winning service team. Constantly being on the forefront of the action has trained our team to resolve problems before causing any perceptible damage.

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INNOVATION

Our innovation and continuous improvement allows us to provide quality services to legacy applications and cutting edge technology alike.

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RESPONSIBILITY

Our focus is on resolving our client's concerns so there are never any conflicts of interest in our services. This attitude is reflected in our organizational values like Total Ownership and Service Delivery for Customer Delight.

 
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