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managed services

We Monitor, Manage and Analyze Your Cloud.

     

Our Effective Monitoring Services

monitor

Monitor more than 175 apps with 3000+ parameters

Operating System, Middleware, Database, Email, ERP and many more categories of apps can be monitored. An intuitive dashboard and easy to choose options will help you get started in minutes.

managed services

Deep monitoring, including services

Gain deep visibility into the actual versus expected performance of your apps, databases, etc. by defining and measuring multiple parameters. This will help you optimize and benchmark better.

sms and email alerts

SMS and email alerts for instant action

Hundreds of alerts are generated based on the threshold and parameters defined by the customer for the various web apps and databases.

automated support

Automated ticket generation and proactive resolution.

All alerts are automatically checked and investigated by Cloud4C. In case of unusual behavior, the customer will get a call from the support team to check and resolve the issue.

     
  • Certified IT Resources available: Our 16 Centers Of Excellence (COE) teams are available 24X7X365 over phone, chat and email. These certified personnel help businesses identify threats and issues and help resolve them quickly.
  • World Class NOC: The services are based at two of the most efficient network operation centers in Asia’s largest Tier 4 datacenter , providing cost effective enterprise-level support.
  • Less than 30 minutes’ Turnaround Time: The support system is designed in such a way that you will receive lightning fast services. Our turnaround time has been maintained at less than 30 minutes.
  • Legacy Platform Support : Free up internal resources and focus on your core business knowing that the support provided by our certified engineers is a class apart.

Overview

Cloud managed services have increased in demand as it is easy to see how companies that have adopted managed services are benefitting. The most common listed benefits are:

  • Increased operational efficiency
  • Reduced operating costs
  • Minimized downtime
  • Allows the focus to be on running the business, and not the technology
  • Improve business focus & accelerate Projects

Our COE hierarchy looks like this:

Part of each team is constantly engaged in preventive shooting and undertakes hardening, firmware update, patch management and predictive fault management. This ensures that you experience minimum threats and downtime.

The other part of team is engaged in troubleshooting and ticket management 24x7. Once a threat arises, the ticketing management team sets in motion and troubleshoots the system. Their response is SLA based, so you can be sure of fast action. This team consists of engineers who support end users via portal infrastructure, and provides secure server management, real-time reports on security and resource utilization, multiple contact methods (ticket and chat) and full ticket history, as well as transparent user and billing controls.

     
     
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