Cloud managed services have increased in demand as it is easy to see how companies that have adopted managed services are benefitting. The most common listed benefits are:
Our COE hierarchy looks like this:
Part of each team is constantly engaged in preventive shooting and undertakes hardening, firmware update, patch management and predictive fault management. This ensures that you experience minimum threats and downtime.
The other part of team is engaged in troubleshooting and ticket management 24x7. Once a threat arises, the ticketing management team sets in motion and troubleshoots the system. Their response is SLA based, so you can be sure of fast action. This team consists of engineers who support end users via portal infrastructure, and provides secure server management, real-time reports on security and resource utilization, multiple contact methods (ticket and chat) and full ticket history, as well as transparent user and billing controls.