A government body, Bangalore Electricity Supply Company (BESCOM) distributes electricity to 8 districts of Karnataka, South India. The wide distribution network encompasses over 41,000 square kilometers area, covering households of 207 lakh people. Recognizing the status of electricity supply as a fundamental necessity, BESCOM has been a stringent advocate of regional upliftment and empowerment, uninterrupted services, and hassle-free consumer experiences.
BESCOM’s mission was compromised due to its reliance on risk-prone legacy IT infrastructure. Apart from security and business continuity fragility, the platform failed to deliver peak performance that resulted in fragmented customer experiences, especially in the billing applications. The organization, hence, sought the assistance of Tech Mahindra, one of India’s and the globe’s leading IT services providers, to develop an advanced ERP application to modernize internal and external workflows. Cloud4C was approached by Tech Mahindra and BESCOM to be an exclusive infrastructure partner.
Leveraging its decades of expertise in transitioning mission-critical workloads to cloud paired with end-to-end cloud consulting and cloud managed services, Cloud4C hosted the new advanced ERP system on an agile private cloud infrastructure paired with round-the-clock support. With pre-integrated Disaster Recovery as a Service, MeitY compliance, and a top-notch multi-layer security system, the platform delivered an industry high uptime of 99.995%. This resulted in uninterrupted continuity, peak application performances, hassle-free and secure customer experiences, and a 30% reduction in TCO