Founded few years back, the firm offers an end-to-end intelligent financial platform for individuals and businesses, rendering intuitive digital banking apps, embedded financial solutions, and banking-as-a-service. Having amassed immense popularity since its inception, the bank supports hundreds of thousands of end customers and SMBs for their economic empowerment.
The firm has been on an aggressive growth path, clocking increased revenues and profits year on year. Anticipating even higher consumer demand and hence business upliftment, the FSI realized the need for a dedicated operations partner, adept in managing mission-critical banking environments. While the firm’s internal team continues to focus on core product building and innovation launches, the partner company’s dedicated specialists maintain the operational environments for frictionless, secured end customer experiences
Cloud4C, a leading transformation partner for banks in the Middle East, deployed a dedicated Technology Operations Center (NOC) and Security Operations Center (SOC) team for the digital bank. The former faction handles 100-150 technical tickets daily, from queries raised by end customers and helps resolve them in time for disruption-free service. The SOC team monitors the bank’s security posture 24/7, overseeing the core SIEM, XDR, and Threat Intelligence platforms to hunt vulnerabilities and initiate actions for immediate mediation if required. Aided by Cloud4C’s competent support, the bank operates risk-proof at scale, aiming to double its customer base in a year.
30,000+
technical tickets
resolved so far
800-1200
monthly security
tickets resolved
Super-agile,
efficient customer
support
Improved risk
posture and
cyber vigilance
24/7 support,
Frictionless
business
operations at scale