A prominent international energy and utility organization managing mission-critical operations across a large-scale infrastructure. The organization had built a strong operational presence in its sector, but its SAP setup had not evolved alongside its ambitions. As the demands on its technology estate grew, a structured transformation became a strategic priority.
Years of operating on legacy SAP ECC had accumulated undocumented configurations, application redundancies, and performance lags. The support framework and licensing strategy had also drifted out of alignment with where the business needed to go. The licensing strategy reflected the same fragmentation. A ground-up overhaul was the only credible path forward.
Following a thorough analysis of the existing SAP setup, a comprehensive transformation was executed. The engagement moved the organization from legacy ECC to S/4HANA on SAP HANA Enterprise Cloud, with full suite applications management and structured incident and change management brought in alongside. All of this was delivered under a hybrid model with dedicated offshore resources.
Streamlined with automation-driven value-added services
Significant reduction in volume of tickets achieved
Hybrid Delivery Model established with dedicated offshore resources
Seamless incident management across SAP operations
Frictionless scalability up to 5000 users delivered
100% SLA compliance achieved across the engagement