One of the Gulf’s largest government-owned public utility providers serves over 1.5 million customers, managing large-scale electricity generation and water desalination operations across the region.
The organization operated a large and complex on-premise ERP landscape hosted within a government facility, which became increasingly difficult to manage and monitor. A rigid service delivery framework limited operational agility and created challenges in achieving consistent performance. Ensuring the reliability of critical ERP systems, minimizing disruptions, and maintaining high availability were key concerns, along with a requirement to adhere to stringent in-country security and compliance controls and improved visibility across its IT landscape.
Cloud4C designed and implemented a flexible, replicable SAP cloud transformation tailored for the organization on dedicated hypervisors. This included a fully allocated POD, ensuring isolation and performance. The depth of the solution included end-to-end managed services across 24 SAP modules and complex public cloud integrations for unified operations. This was strengthened by a comprehensive in-country security framework featuring AI-powered EDR, SIEM-to-SIEM replication, dedicated VMware clusters, WAF, firewalls, and breach simulation exercises. To ensure continuity and resilience, the platform also incorporated in-memory databases, long-term backup retention, and a unified disaster recovery framework.
99.94% availability under a single SLA with DR
RTO of 4 hours and RPO of 30 minutes
Improved ERP reliability and operational continuity
Strengthened in-country security and compliance posture
Enabled sustained operational and business growth
Established a long-term strategic partnership