The client is a national government authority in Southeast Asia responsible for budget planning, fiscal policy, and public expenditure management. Serving citizens, policymakers, and internal teams across the country, the agency manages an extensive and continuous volume of inquiries on how public funds are planned and spent. As public demand for transparent and accessible fiscal information grew, the agency recognized the opportunity to meet that demand through intelligent, scalable digital infrastructure.
As citizen demand for fiscal transparency increased, the volume of inquiries on budget and policy matters grew significantly. With data residing across multiple sources and no unified layer for query resolution, maintaining the consistency and accuracy of responses at scale required a more intelligent approach. Citizens and policymakers needed faster, more reliable access to fiscal information, and the agency was well-positioned to meet that expectation through a purpose-built digital solution.
Cloud4C deployed an Azure-powered GenAI chatbot on the agency's public website, using Azure OpenAI Service and Azure AI Search to process fiscal documents and return accurate, real-time answers to citizen queries around the clock. A secure Azure Cloud Stack supported over 500,000 concurrent interactions without performance constraints. It also enabled staff to focus on high-value functions, and gave the public instant, reliable access to budget and policy information 24x7.
35% Increase in citizen engagement
30% Faster response times for government staff
500,000+ Concurrent citizen interactions handled in real time
Round-the-clock fiscal data access without human intervention