About the Client

They are a leading public transport operator in Southeast Asia, responsible for moving millions safely and reliably each day through its extensive MRT, LRT, bus, and taxi services. As hybrid work models gained traction and the organization leaned into BYOD adoption, it became clear that legacy systems could not support their goals for secure, seamless, and compliant workforce mobility. This created the need for a modern, scalable endpoint and identity management solution—setting the stage for a collaboration with Cloud4C.

The Challenge

The public transport operator faced mounting security, compliance, and operational inefficiencies due to outdated endpoint and identity management frameworks. Its existing device management tools lacked centralized control and real-time visibility, especially for personal (BYOD) devices. Provisioning delays slowed onboarding, and inconsistent access policies posed significant risks to sensitive operational systems. The lack of dynamic access governance further complicated compliance with the region’s stringent cybersecurity regulations. With the shift toward hybrid work, they urgently needed a unified solution that could automate provisioning, secure identities, protect data across devices, and enforce zero-trust access—all without hindering user productivity.

The Solution

Cloud4C conducted an in-depth assessment and implemented Microsoft Intune for endpoint management, integrated tightly with Microsoft Entra ID to deliver robust identity governance. Conditional Access policies were tailored to user roles and device context, enabling risk-based access decisions. App protection policies further safeguarded sensitive corporate data on BYOD devices, while automated provisioning drastically cut onboarding times. Cloud4C’s continuous support model ensured policy refinement, compliance alignment, and hands-on training for administrators and users alike.

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The Solution

Cloud4C conducted an in-depth assessment and implemented Microsoft Intune for endpoint management, integrated tightly with Microsoft Entra ID to deliver robust identity governance. Conditional Access policies were tailored to user roles and device context, enabling risk-based access decisions. App protection policies further safeguarded sensitive corporate data on BYOD devices, while automated provisioning drastically cut onboarding times. Cloud4C’s continuous support model ensured policy refinement, compliance alignment, and hands-on training for administrators and users alike.

KEY RESULTS

Conditional Access

Device onboarding
time reduced from
days to minutes

Conditional Access

Conditional Access
significantly minimized
unauthorized access

Full compliance

Full compliance
alignment with
cybersecurity
mandates

Real-time policy

Real-time policy
enforcement based on risk and context

Automated identity

Automated identity
lifecycle management
reduced manual effort

Robust BYOD

Robust BYOD
framework scaled
securely across the
workforce

Seamless, secure

Seamless, secure
hybrid work enablement

Data protection

Data protection
through app-level
security on personal
devices