A Southeast Asian water distribution serving over six million customers across one of the region's most densely populated metropolitan zones. The organization carries a public service mandate where operational continuity is not optional. Clean water delivery at this scale means every system, every application, and every data pipeline needs to stay up; especially as the organization set its sights on a broader digitalization agenda.
With both the primary data center and the disaster recovery environment sitting on-premises, a single outage meant a 24-hour wait to get systems back online. For a public utility serving millions, that is disruptive. And that was just the most visible problem. Beneath it sat a security posture that had not kept up with where the organization needed to go, limited internal alignment around cloud adoption, and uncertainty that critical applications would survive a full infrastructure failure.
Cloud4C started where it mattered most: a ground-up assessment of the organization's IT infrastructure and security posture. What followed was a Singapore-based Geographical Disaster Recovery deployment on Microsoft Azure, creating true geo-resilience. Cloud4C also took on ongoing RPO and RTO monitoring, live failover testing, and application documentation management. The engagement did not stop at the infrastructure. A subsequent MSSP partnership brought managed security into the fold.
Recovery time reduced from 24 hours to minutes
RPO and RTO performance 90% better than the previous on-premises setup
DR infrastructure running at 60% less cost
Geographical resilience established with Singapore-based Azure DR
Business-critical applications remain accessible even in full IT ecosystem failure
MSSP engagement, extending continuity support across larger cyber risks