Burjeel Holdings Redefines its Healthcare
Operations on Cloud
August 7, 2023
Cloud Empowers Techno-inclusive Patient
Technological advancements are reimagining the healthcare sector, shifting the focus
from traditional care services to personalized, data-driven care. Burjeel Holdings, an Abu
Dhabi-based multinational healthcare group wanted to leverage innovations on the cloud
to deliver beyond its walled boundaries, connect intelligent technologies and data, and
provide truly next-gen smart healthcare. Cloud4C played an instrumental role in
modernizing Burjeel Holding’s core Healthcare Information Management Systems and
migrating SAP applications to Azure Cloud with Integrated DR, advanced security, and
Next-generation Patient Care with the
A leading private healthcare services provider with a growing presence in the MENA
region, Burjeel Holdings offers world-class healthcare services and facilities to patients,
visitors and residents. TThey are committed to delivering exemplary medical care by blending state-of-the-art technology with highly skilled human medical expertise.
Patient visits per year
Burjeel Medical City
in the UAE contributed
to 26 cancer research
First Bone Marrow
Transplant in UAE
Pradeep Shilige, Chief Information Officer, Burjeel Holdings, outlines how the private healthcare leader leveraged the power of cloud to transform core operations and enhance patient care experiences across the UAE.
Challenges - Legacy IT
infra limits Renovated
Burjeel Holdings wanted to revamp their IT core with a rapid risk-proofed migration of
the on-prem mission critical SAP applications that formed the HIMS core,
to an effective cloud platform.
Legacy SAP applications running on-prem, limited infra capabilities
High latency systems delaying core healthcare operations
Extensive costs associated with maintaining HIMS on-prem
Limited data security and risk management
Limited data-driven capabilities in care services
Fragmented DR of mission-critical operations
The Solution: Cloud4C Transforms
Operations on Cloud
As an Azure Expert MSP with 12 Azure Advanced Specializations, Cloud4C guided
Burjeel Holdings with a risk-proof transition to Azure, migrating the core HIMS SAP
applications on the cloud at zero disruption and data loss. Post a thorough
assessment of the entire SAP landscape, a risk-proofed transformation blueprint was
drawn out to help Burjeel Holdings unlock advanced HIMS capabilities on the cloud.
Here’s how we helped.
Cloud4C moved the mission-critical SAP assets securely to Azure, with a laser-sharp focus on
compliance and performance, and managed the network and OS of the SAP ecosystem. Committed to
delivering patient-centered care without any business disruptions, Burjeel Holdings was able to
offer improved integrated care experiences for outreach, engagement and care management.
As part of the Migration Factory approach, the Cloud4C team conducted a complete assessment of the
existing SAP core and then installed SAP HANA, configuring the updated databases. The SAP data was
also analyzed in-depth with ML technologies to help develop fully adaptive, intelligent
experiences for end customers.
Cloud4C provided an enterprise-scale landing zone architecture designed on Microsoft Azure as per
Microsoft’s CAF framework. The landing zone addressed the core requirements for a scalable and
modular architecture. Within a very short period of time, the SAP landscape was migrated to Azure
cloud without any delay or data loss.
The SAP workload subscription design from Cloud4C, enabled Burjeel Holdings to grant access to
cloud services and resources through the Microsoft Azure Management Portal. Well-designed naming
standards, organizational schemes and mapping, enabled the Burjeel team to identify resources in
the portal, on a bill, and within scripts. Burjeel team could now take advantage of automation for
resource creation, operational monitoring, creation of DevOps processes, chargeback and show-back
Azure Sentinel was deployed on on-premise and hybrid, multi-cloud IT stacks to strengthen Burjeel
Holding’s security posture, provide proactive threat detection and real-time protection for their
resources, assets and data from threats, including DDoS. Multi-layered, built-in security services
like Azure Defender and other Azure Native and SOC tools were enabled. As an Azure-managed SOC
services provider, Cloud4C enabled threat management systems, cybersecurity frameworks and
cybersecurity analytics to offer insightful security intelligence capabilities.
Burjeel Holding’s existing DR strategy was replaced by a cloud-based continuity solution. Cloud4C
created a DR site on a Landing Zone and empowered the healthcare giant with an additional layer of
database resilience with DR services, providing business continuity 24/7.
Chief Information Officer, Burjeel Holdings
It was a delight to work with Cloud4C. They enhanced our
operational throughput and helped us deliver seamless
experiences for our patients at the right place and time.
We were able to get reliable, quick operations and access
to insights, for improved outcomes at our hospitals.
Cloud4C has long been an excellent partner for Azure transformations in this region. They
commanded in-depth knowledge in handling mission-critical workload migration needs for a
complex landscape, in a highly regulated sector like the healthcare industry.
Positive Impact on
Burjeel’s Business Growth
Reliable, quick operations and access to insights, for improved
Faster and reliable access to complete, actionable profiles of the
patient helps medical practitioners recommend the best patient care
and treatment plan
Medical professionals in emergency rooms, operating theatres and
leadership teams can now make fast, confident fact-based decisions
with quicker access to information
More accurate staffing across all units, improving operational efficiency,
lowering costs, and increasing patient/employee satisfaction
Reliable view into arrivals, bed availability, admissions, and discharges
Assisted the decision-makers to quickly make data-backed decisions
resulting in a more efficiently run emergency department, helping
Secure storage of private health information of patients in accordance
with healthcare laws and compliance regulation
Transforming the Tech Infrastructure
for Unmatched Business Continuity
Reduced TCO, 55% cost savings by migrating MuleSoft
workloads to Azure
High-powered IT infrastructure, robust security posture, and
99.99% uptime ensuring best patient treatment
On-demand DR, a fail safe & secure IT environment for business continuity
Simplified network management via HUB & SPOKE model
Improved hospital response times by hosting sites on Azure
Minimum downtime, fewer business interruptions, and automation
Why Did Burjeel Holdings Trust Cloud4C?
Industry highest SLA of 99.9% up to Application login layer
Dedicated SAP on Azure CoE with AIOps powered managed services
Leaders in managing SAP HANA workloads with 20TB scale up & 64TB scale out
SAP Reg-Tech certified offerings for IRAP, SAMA, MEITY, MAS, GDPR, HIPAA, & more
Premium supplier for SAP
Managed 15000+ SAP Instances and 2300+ TB of HANA Database
Deployed 565 successful SAP projects across 30 countries
Dedicated SAP migration, modernization, management expertise for private,
public, hybrid, and multi-cloud environments on AWS, Azure, Oracle, GCP, etc.
6000+ SAP System Identifiers (SIDs), 475+ System DR workloads,
50+ Third party tools
A single SLA, from infra to application layer.
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