Laying the RPA Foundation on Governance

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Do you demand dedicated expertise for governance? Or would you let it fall apart from your automation?

Robotic Process Automation (RPA) is efficiently running processes for you. But who is watching the RPA Robots?

A blog by Protiviti raises the question of the significance of governance in automation. That got us to share with you the nuances of Governance in RPA, and why you should expect your service provider to deliver nothing less.

The 3Ds of RPA Governance

We have often seen well planned and meticulously implemented intelligent automation stagger away for lack of appropriate governance. Business sponsors demand consistent results. This means the robots must keep running unhindered. And this mandates strict governance to monitor processes for complete visibility, transparency, and accountability, with end to end ownership. Ignoring governance standards can cost dear to enterprises in the long run.

Here are the 3 Ds that manifest the Whys and Hows of governance in Robotic Process Automation.

Define the Strategy

The need for governance is defined by an organization's vision to scale up and expand RPA at an enterprise level. A well-defined strategy, with a focus on governance, will align your automation goals to business growth. The robots' assigned tasks and processes need constant monitoring for consistent and accurate results. Every organization needs to have a stringent governance framework as part of the RPA practice. Your solution provider should guide your functions on defining the monitoring processes and safeguards in case of any malfunction. It is crucial to ensure the sanctity of the automated environment by preventing unexpected risks or incidents.

Design a Framework

Can you imagine a Robot designed to bring efficiency in processes, actually ruining it?

This can well be the case if your RPA program is not well defined with outcomes first approach. If your technology partner moves on, once the Robots are deployed, the environment is vulnerable to risks. Deployment is just half the story. It needs to be followed up with a maintenance and monitoring program. There is no room for ambiguity. You need a rigid governance framework, designed to monitor, review, and mitigate any unforeseen risks. The well-defined governance metrics address the complexities of ownership, process monitoring, and review. And, the solution, by design and concept, must be aligned to your expected outcomes.

Upfront ROI and Measurable Performance

When you have governance at the core of automation practice, the control mechanism lets the teams measure both quantifiable and qualitative outcomes of RPA. A centralized control system enables you to keep an eye on the Return of Investment (ROI), right from the start. Whereas, lack of supervision delays quantifiable outcomes, or they remain a promise. Scalability is another key aspect of RPA. The ramp-up and down, aligned to business needs, requires expert intervention. A well-strategized monitoring of automation processes defines the scope to limit any redundancies in the future. The system empowers you to demand 100% accuracy of processes, reduced work hours, and increased productivity, as per the scope of work. It bridges the divide between expected and delivered outcomes. Robotic Process Automation thus becomes the cornerstone for your future automation roadmap.

Cloud4C Delivers Stringent Governance with RPA-as-a-Service

Our RPA managed services expertise brings together multi-skilled expertise of different technology CoEs, in delivering well designed RPA Managed Services. Our CoE model extends beyond operations and support to ensure strong governance and seamless communication across teams. The end-to-end ownership and adherence to mandatory compliance help organizations reap significant returns on their automation investments. The industry's best practices and continuous innovation keep the businesses at the cutting edge of technology advancement.

Cloud4C RPAaaS delivers almost 100% accuracy with up to 60% reduction in process time by following a stringent governance process.