Behind the Doors: The ‘Integrated’ Inspiration behind Cloud4C SHOP
“An iPod. A Phone. A breakthrough Internet Communications device. An iPOD. A PHONE. A Breakthrough INTERNET COMMUNICATIONS DEVICE...ARE YOU GETTING IT?”
The audience breaks into a thunderous frenzy, having realized that probably the biggest revolution of the decade has just unfolded before their eyes, LIVE.
--- Steve Jobs on the first iPhone launch, 2007
Integrations have driven mankind’s ascent to super-humanism. While the iPhone launch was a celebration of probably the most climatic hardware integration till date, software integrations have long been the genesis of digital revolutions.
45% of companies use AI to reduce business costs.
51% of automation initiatives are aimed at boosting efficiency.
97% of IT decision-makers say that process automation is crucial to digital transformation.
Welcome to the Cloud Era
Enter Cloud4C SHOP, a single source of truth for all IT and cloud-based operations (Self and third-party platforms), solutions-apps, and data augmented with pro-active and preventive security management; seamlessly applicable to any industry, any user IT environment of any complexity.
Well, that was an oversimplification. So, before we dive in, below is a snap of the current IT reality that inspired us to build SHOP in the first place.
Too Much to Solve with TOO MANY.
The Exploding Challenges of the Cloud and IT World
- Multiple vendors offering a horde of systems and platforms addressing niche segments, asynchronous to each other.
- Businesses facing ever-increasing operational complexities to address all customer use cases and scenarios. With customizations, comes disparity in management.
- Rising IT management costs due to patching of different, diverse platforms together for multiple business operations.
- Lack of universal operational and performance data visibility to end users and customer managers across all business departments. This leads to independent, haphazard functioning of multiple business units without a collaborative, cohesive vision.
- Lack of ecosystem cohesiveness invites security gaps that are hard to monitor and detect, let alone respond
- Enterprises opting for cloud IT architectures have insufficient cloud acumen and hence talk to multiple vendors that offer less to null management and support, complicating overall functions
- Rising ecosystem complexities due to the continual existence of mission-critical yet archaic IT infra not integrated with the CloudOps platforms
- Enterprises need to revamp operational platforms and adapt repetitively to every changing use case or custom scenarios without a wholesome strategy in place
- Multiple solutions, apps, and IT platforms without an underlying, unified architecture raises continuity and recovery concerns
- Substantial hassles in the governance and compliance control of standalone IT systems and apps
- Hindrance to the adaptation and integration of newer technologies along with expansions in terms of capabilities, territories, etc
Cloud4C SHOP Deep Dive: The One Solution to Any Cloud, Any Platform, Any Ecosystem, Any Scenario, Any Complexity
Accelerating Cloud4C’s journey to become the World’s Most Advanced Cloud Managed Services Provider
Simply put, Cloud4C SHOP is a low code platform that integrates different ecosystems (platforms, clouds, infra, tools, applications, workloads) including auto-remediation and self-healing necessary to deliver end-to-end cloud migration, modernization, and managed services to enterprises automatically at minimal human touch, till the application login layer. Hence, the term Self Healing Operations Platform.
SHOP, hence, addresses the entire IT management and operations lifecycle through a single pane of glass while providing customers with a holistic view of their environments. SHOP seamlessly automates complex processes touching multiple technology stacks and cloud, on-prem environments including actions to be taken on both network and compute components, owned by multiple business units or teams. The platform improves engineers’ efficiency while also allowing engineers with less experience, to handle more complex tasks.
Automated, Factory-approach to Cloud Migration, Modernization, and Managed Services
Predictive and Preventive Healing
Proactive discovery of problems, preventing issues before they occurred
50% Outage reduction with 30% productivity improvements
Automate response to real-time
Consistent Delivery and Service Level Optimization
Reduce or eliminate mean time to repair
Cloud4C SHOP Map and Key Benefits
4 Functions that make SHOP Weave Magic
Predictive & Preventive
By using clustering and regression models, SHOP can predict any anomalies that might lead to outages in a system, making sure they are quickly dealt with even before they occur.
SHOP is also a full-stack infrastructure and Business Activity Monitoring solution that enables a 360-degree view of all the data relevant to flagging early warnings and issues that might occur.
SHOP collects all contextual data at the time of the anomaly to present relevant root cause scenarios enabling coherent and complete responses.
Remedial & Autonomous
Our home-grown ML engine ensures the best possible remedial action suitable to the problem and the system.
The Secret Formula
Introducing the SHOP DNA
A Light into SHOP’s Advanced Abilities: Innovations on the Fly
Agility and flexibility to user environments have been key considerations while designing the SHOP platform. That was partly an inspiration behind the factory approach now consisting of an API factory, UI factory, template factory, SOP factory, and similar solutions.
While these cutting-edge frameworks allow end users and customers to dynamically customize their cloud environments and monitoring of the same based on independent needs and objectives, they also allow the development and deployment of innovative solutions/products right out of the SHOP ecosystem.
Below are two of our novel, home-grown intelligent platforms catering to smart managed services (UMSP) and multi-cloud management (UCP):
- Custom use case tools and APIs for different customer scenarios
- Configurable bots to automatically address management functions
- Custom UIs and templates, SOPs for procedural management
- Customer service management
- Issues, alerts, and incident management
- DevOps integration
- Customer environment availability checks
- On-prem and third-party platform integrations
- Infra managed operations
- Cost transparency and optimization
- Capacity and Resource optimization
- Cloud migration and DR
- Security and Identity management
- Service Level management
- Continuous Configuration management
- Service support and CRM
- Provisioning, Automation and Orchestration
- Governance and Policy
- Service Request Management
- Monitoring and Metering resources
- Hyper cloud brokering
SHOP Powers and Augments Cloud4C’s Enterprise and Advanced Managed Services Portfolio
More than 80% of Cloud4C’s current contracts consist of bundled managed services with 99.98% percent uptime till application login layer. Clients can choose public-private-hybrid-multi cloud architectures on AWS, Azure, GCP, Oracle, IBM, Cloud4C private cloud, and more with end-to-end management guaranteeing zero loss, hyper agility, and astonishingly high ROI.
SHOP makes this wonder possible.
- Cloud Consulting and Migration
- Managed Security
- BCP and DR as a service
- Cloud Hosting
- Infrastructure Managed Services
- App and Data Modernization
- S/4HANA Conversion and Migration
- Regulatory Compliance-as-a-Service
- Multi-cloud CMP
Why Realize your Enterprise Cloud Transformation Vision with Cloud4C?
One of the most trusted Cloud Managed Service Providers in APAC and MEA for 12+ years
Application-focused, high-end managed services provider with AIOps-driven Cloud Operations
24/7 Support backed by 2000+ cloud certified experts, 23 dedicated Centers of Excellence
Zero Friction Cloud Migration Model via Factory-based approach, 25000+ Apps, and Databases migrated
4000+ enterprise customers including 60 of Fortune 500 companies
Presence in 26 countries worldwide including successful deployment of Public, Private, Hybrid, Multi, and Community Cloud platforms
High availability 99.95%, hyper-scalable workload performance
Proven SAP on cloud expertise managing 10,000+ SAP instances and 2300+ TB of HANA Database
Dedicated DR on cloud offerings for heterogeneous, complex environments with automated recovery-backup, failback-failover mechanisms
Smart Cloud Managed Security Services Expertise, 40+ Security Controls, dedicated SOCs
Cloud4C proprietary automation solutions including Self-healing Operations, Automation Delivery platforms, and RPA solutions
Cost-effective Pay-per-use model under single SLA
1 billion+ Fail-safe Hosting Hours administering 40000+ VMs
Strict compliance to regulatory and in-country data residency standards
Explore The Capabilities of Cloud with SHOP
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